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Remember that Beyond the Closet orders over $400 includes free shipping within the contiguous U.S. on qualifying orders. See our Shipping Information page for details.
Please be aware that our shipping (and manufacturing) dates are ESTIMATED. Many factors in today’s business climate, including Covid-19 restrictions, a strained supply-chain, and shipping company challenges, cause us to caution you if you plan to install your project within defined calendar dates, or hire 3rd party installers or contractors in advance or your project’s arrival. For more details on estimated shipping dates, please call our sales department at 800.910.0129. Thank you.
Please note that freight companies will not deliver in neighborhoods where access is limited, where driveways are exceptionally long or where overhanging branches impede the driving of freight company pup trucks. Beyond the Closet freight deliveries are curbside only. If you do have impediments restricting delivery, and you still decide to move forward with your project, please know that Beyond the Closet is not responsible for any additional costs involved in expediting the delivery to your doorstep. Please inform your designer or call our sales department at 800.910.0129 for more information.
At BeyondClosets, your initial purchase price includes the cost of manufacturing and free shipping (if the order is over $400) your project to the address provided to us. However, EasyClosets is not responsible for covering the cost of any additional white–glove services from the carrier or its sub-carriers. EasyClosets covers only the cost of curbside delivery, but the customer is responsible for any charges above and beyond curbside, e.g., physically bringing the product up to the home, or into the garage, etc.
Additionally, if the customer cannot accept a freight delivery to their place of residence and asks that the freight company hold their project in storage or change the delivery address, the customer will also be responsible for those charges. Generally, freight depots will charge a daily fee to hold projects for up to 30 days. If, after discussing the matter with our customer service department, a customer does decide to take advantage of either a white-glove service or storage of their order, the customer will know in advance the daily charge for storage and any other additional service (if it is available in their area). In each case, the credit card on file with EasyClosets will be charged for the additional service.
For any additional questions on this matter please call Customer Service at 800.218.2492, thank you.